by Arielle DeLong | Jun 6, 2023 | blog
Find a Help Desk Service provider who will deliver the results you need, and in the timeframe you need them. Find a Help Desk Service with Solid Efficiency Help desk efficiency refers to the speed and effectiveness with which a help desk is able to resolve issues and...
by Arielle DeLong | Jun 6, 2023 | blog
What is a Business Contact Center? A business contact center is a central location where any customer communications are managed. These tools handle a wide range of communication channels, including: Phone Calls Emails Web Chat SMS and MMS (texting) Social Media...
by Arielle DeLong | May 18, 2023 | blog
The Hidden Cost of Landlines Did you know that there is a hidden cost to landlines? With modern technology, business landlines are relic of the past. As a result, many businesses are opting to ditch their traditional landline service in favor of these newer and more...
by Arielle DeLong | May 10, 2023 | blog
Considerations When Upgrading Your Phone System Upgrading your business phone system can be a daunting task. However, it’s also an important investment that can improve the way you communicate with your customers and clients. Here are some things to consider...
by danielrdz3@gmail.com | Aug 26, 2022 | blog
When your caller ID shows up as “SPAM LIKELY” on a customer’s or prospect’s phone, there is little chance of getting through. Unfortunately, it is all too easy to find yourself showing up as “SPAM LIKELY”. Also unfortunate is the process that you’re required to go...
by danielrdz3@gmail.com | Aug 26, 2022 | blog
3-2-1 rule is a business data backup and recovery paradigm created to help businesses create a backup and recovery strategy. Originally coined in 2005 by Peter Krogh, it has proven an effective way to help IT professionals and business owners secure their data across...
